Refund Policy

1. Scope

This Refund Policy applies to website development, e-commerce and software development services provided by Nexus Softworks SIA. Our services are delivered digitally; no physical goods need to be returned.

Please read this policy together with our Terms of Service and your project agreement. Specific refund terms agreed in writing for your project take precedence, subject to mandatory consumer rights.

2. Cancellations and eligibility

• Before work begins: you may cancel your project and receive a full refund of payments made for our services.
• After work begins: if you cancel, we calculate the value of work already completed against the agreed scope and refund any unused balance of your advance payment. We provide a written breakdown.
• Completed work: services already completed and delivered in accordance with the agreed scope are normally non-refundable. This does not limit your rights if the services are defective or do not match the agreement.
• Third-party costs: approved costs already paid on your behalf, such as domain registration, hosting or software licences, are subject to the provider’s refund terms. Any recoverable amounts are passed back to you.

3. Delivery problems and duplicate payments

If a deliverable does not match the agreed scope, contact us with a description of the issue. We will review it and arrange an appropriate correction at no additional charge. If we cannot resolve the issue within a reasonable time, we will offer an appropriate partial or full refund for the affected services.

If we cannot provide the agreed services, payments for the services not provided will be refunded. Verified duplicate or erroneous payments will also be refunded.

4. How to request a refund

Email office@nexus-softworks.com with the subject “Refund request”. Please include:

• Your name and the email address used for the order.
• Your invoice or project reference, payment date and amount.
• The reason for your request and any relevant supporting information.

We aim to respond within 5 business days. We will confirm the outcome and explain how any refund amount was calculated. Please do not send passwords or full payment card details.

5. Refund processing

Approved refunds are issued to the original payment method within 10 business days, unless a shorter period is required by law. If that method is unavailable, we will agree a suitable alternative with you. Your bank or payment provider may need additional time to credit the funds.

We do not charge a refund processing fee. Any applicable statutory refund deadline takes precedence over the processing periods above.

6. Consumer rights

Nothing in this policy excludes or limits rights that cannot be waived under applicable law.

If you are an EU consumer and a statutory right of withdrawal applies to your distance service contract, you may generally cancel within 14 days of concluding the contract without giving a reason. Where you expressly request work to begin during that period, you may have to pay proportionately for services provided before cancellation. The withdrawal right may be lost for fully performed services only where the legally required express consent and acknowledgement have been obtained.

To exercise a statutory withdrawal right, send us a clear statement by email or post before the deadline; no special form is required. Where statutory withdrawal applies, we issue any refund due within 14 days of being informed of your decision, subject to lawful deductions for services already provided.

7. Contact

Nexus Softworks SIA
Registration No.: 40203768663
Nometņu iela 113, Daugavpils, LV-5414, Latvia

Email: office@nexus-softworks.com
Phone: 1 4752971613